Refund in First 30 Days
If you are not completely satisfied with our Web hosting services, and you notify Imperium in writing via your Control Panel or email within the first 30 days of your contract that you wish to cancel, you will be given a full refund of the contract amount, excluding setup fees and overages. If a refund is due, you will be notified by e-mail; it can take up to 30 days after cancellation of your contract to receive your refund. If you have not received your refund after 30 days, please send an e-mail to Imperium support.
Refund Policy for Renewals
Charges for the renewal of Web hosting contracts will be refunded if written notification (either via e-mail message or fax transmission) is received no later than the tenth day following the renewal date. This ten day grace period applies to all imperium hosting plans. Note that refunds will not be granted if your written notification is received after the grace period.
No Transfer of Funds Between Accounts
Imperium does not transfer funds from one account to another for any reason.